Trial & Refund Policy

1. 7-Day Free Trial Policy

To help you evaluate our services, the first chatbot (agent) that you create in your account is eligible for a **7-Day Free Trial**.

• Trial Scope: The free trial is limited to one (1) bot per client account. Any subsequent bots created will require an immediate active subscription to be activated.
• Features Included: During the trial, you can test both the Standard (`Haiku 4.5`) and Premium (`Claude Sonnet 5`) tiers and adjust the token slider to estimate your needs.
• No Initial Charges: No charges are processed on your payment method during these first 7 days.

2. Trial Expiration & First Charge

Your trial period lasts exactly 168 hours (7 days) from the moment of bot creation.

• Standard Grace Period (The 8th Day): At the start of the 8th day, the trial concludes. On this day, you have a final opportunity to change your model selection (upgrade/downgrade between Standard and Premium) or adjust your token limits slider. Your billing will be adjusted immediately based on the active setup.
• Automatic Invoicing: Once the 8th day has passed, your subscription will automatically activate, and Stripe will bill your credit card for the chosen configuration.

3. Strictly No Refunds

Due to the infrastructure costs, API licensing fees, and computing resources allocated instantly for each chatbot subscription:

• All Payments Are Final: Once a payment has been processed (whether for initial activation, recurring monthly billing, or prorated upgrades), it is strictly non-refundable. We do not offer cash refunds, check refunds, or payment rollbacks.
• No Prorated Credits Upon Cancellation: If you cancel your bot's subscription or delete the bot before the end of your billing month, your subscription will remain active until the end of the current billing cycle. No prorated refunds will be issued for the remaining unused days.
• No Unused Token Rollovers or Credits: If your chatbot does not exhaust its monthly token limit (e.g. 5 million tokens) during the billing cycle, the remaining tokens expire at the end of the month. No refunds or partial credits will be issued for unused token capacities.

4. Upgrades and Downgrades Policy

• Upgrades: If you upgrade your model tier (Standard to Premium) or increase your token limit via the slider, the upgrade takes place immediately. Your payment method will be charged a prorated amount for the rest of the current billing period, and your token limits will be increased instantly.
• Downgrades: If you downgrade your model tier (Premium to Standard) or decrease your token limit, the change is scheduled to take effect at the start of the next billing cycle. You will continue to have Premium access and your higher token limit for the remainder of the current billing cycle, and no partial refunds will be given.

5. Chargebacks and Payment Disputes

We urge you to contact our support team to resolve any billing questions or concerns. Initiating a formal chargeback or payment dispute through your credit card issuer or bank without contacting BotLink support first is a violation of our terms and will result in:

• Immediate suspension of all active chatbots and agent integrations.
• Revocation of all database connections and CRM integration keys.
• Permanent closure of your BotLink client account.

Contact Support

If you have questions about billing, upgrades, or trial status, please email us at:

support@botlink.ai